General Terms & Delivery

Definitions

In these general terms and conditions:

Entrepreneur: Klusbedrijf Henk Oost, located at Soembastraat 46, 1782 SP Den Helder, registered with the Chamber of Commerce under number 37129852;

Customer: the natural or legal person who enters into an agreement with the entrepreneur;

Agreement: any agreement between entrepreneur and customer regarding the performance of work;

Work: all services and deliveries to be performed by the entrepreneur.

Identity of the Entrepreneur

Applicability

These terms apply to all our offers and agreements, unless we agree otherwise in writing. Deviations are only valid if we agree on them together in writing.

Offers and Quotations

Our quotations are without obligation and valid for 30 days, unless stated otherwise. Prices are exclusive of VAT. A quotation is based on the information you provide us. The agreement is final when you accept the quotation in writing.

Execution of the Agreement

I carry out the work as agreed and according to professional standards. You ensure that I have access to the workplace. The agreed schedule is an estimate, unless we agree on a hard deadline in writing. I may engage other professionals if necessary.

Prices and Payment

All prices are in euros and exclusive of VAT. Payment must be made within 30 days after the invoice date, unless agreed otherwise. In case of late payment, the customer is in default and the entrepreneur is entitled to charge statutory interest and collection costs.

Additional and Less Work

Changes to the assignment that lead to more or less work are only carried out after written agreement on prices and execution terms. Additional work is invoiced based on the agreed rates. Less work is settled against the originally agreed prices.

Delivery and Approval

Delivery takes place when the work is completed in accordance with the agreement. The customer has 7 days to report any shortcomings in writing. After this period, the work is considered approved. Minor defects that do not prevent use do not entitle to suspension of payment.

Warranty

The entrepreneur grants a warranty on the work performed in accordance with the standards customary in the industry. The warranty period is 12 months after delivery for the work performed and in accordance with manufacturer specifications for delivered materials. Warranty expires in case of incorrect use, normal wear and tear, or changes by third parties.

Liability

My liability is limited to direct damage and a maximum of the invoice amount. I am not liable for indirect damage, such as lost profits. Report any damage as soon as possible.

Force Majeure

Force majeure means: circumstances that prevent the fulfillment of the agreement and that cannot be attributed to the entrepreneur, such as extreme weather conditions, strikes, government decisions, or failure of suppliers. In case of force majeure, the entrepreneur has the right to suspend or dissolve the agreement without compensation.

Complaints Procedure

Complaints must be submitted in writing within 7 days after discovery of the defect. The entrepreneur will handle the complaint within 14 days and solve it if possible. If no solution is found, parties can turn to the competent court or a recognized disputes committee.

Termination and Suspension

The agreement can be terminated by both parties in case of material breach by the other party. The entrepreneur can suspend the work in case of non-payment of previously invoiced amounts. In case of termination by the customer without valid reason, costs already incurred and a reasonable compensation for lost profits are due.

Applicable Law and Dispute Resolution

Dutch law applies to all agreements. Disputes are submitted to the competent court in the district where the entrepreneur is established, unless the law mandatorily determines otherwise. Parties will first try to resolve disputes by mutual agreement.

Changes to the Terms

The entrepreneur reserves the right to change these general terms and conditions. Changes take effect 30 days after written notification to the customer. Changes do not apply to already concluded agreements, unless legally required.

Disclaimer

The information on this website has been compiled with care, but the entrepreneur cannot guarantee that this information is always correct and complete. The entrepreneur is not liable for damage caused by the use of the information on this website. Prices and availability of services can be changed without prior notice.